Question 1

What is the rental duration and how do I choose my pick-up details?

Accepted Answer

Wildmex offers monthly rentals for their mountain eBikes. Customers can select their preferred pick-up time and location (Sayulita or San Pancho) when booking.

Question 2

What equipment is included with the eBike rental, and what should I bring?

Accepted Answer

The rental includes a helmet, gloves, water, and a lock. Customers are advised to bring snacks, sport shoes, and optionally a camelbak and some cash.

Question 3

How do I determine the correct eBike size for me?

Accepted Answer

Wildmex provides a size guide based on rider height to help customers select the correct eBike size, ranging from S to XL. It is recommended to specify your height and weight during booking.

Question 4

Is insurance available for the eBike rentals?

Accepted Answer

Yes, insurance options are available for the eBike rentals. You can select 'YES' or 'NO' for insurance during the booking process.

WildMex Surf School & Adventure Center